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Welcome to OrbitBase
OrbitBase gives your business an AI agent that answers customers' direct messages on every channel, with your team one click away.
OrbitBase is a customer-support platform for businesses that sell and support customers over social media and chat. You connect the places your customers already message you — Instagram, WhatsApp, Messenger, Telegram, Slack and a chat widget on your own website — and an AI agent answers them, day or night, using what you've taught it about your business.
When a chat needs a person, the agent hands it to your team in a shared inbox. Along the way it can capture leads, book meetings, look up products, open cases and post alerts to your team, so a conversation turns into an outcome rather than just a reply.
Why OrbitBase
- Every channel, one inbox. Messages from every connected account land in one place. Your team sees the whole history with each customer, whichever app they wrote from.
- Answers grounded in your business. Your agent replies from the documents, web pages, written answers and Notion pages you add. You decide how strictly it sticks to them.
- Replies in seconds, around the clock. Customers get an answer straight away, including outside your opening hours, instead of waiting in a queue.
- A clean handoff to people. When a question is sensitive, the agent isn't confident, or the customer asks for a person, the agent escalates. Automatic replies stop on that chat and it moves into your team's queue.
- Chats that become leads, bookings and orders. Actions let the agent save a customer's details, book a Calendly or Cal.com slot, show Shopify products, send a checkout link or open a case.
- You stay in control. Test every change in the Playground first, pause the agent with one switch, and cap how often it can be asked to reply.
How it works
- You teach the agent. Add knowledge sources — documents, website pages, free text and Notion pages. OrbitBase reads them and trains your agent on them.
- You connect your channels. Sign in with Facebook, Instagram or Slack, paste a Telegram bot token, or embed the website widget.
- A customer sends a message. OrbitBase records the customer as a contact, opens a conversation and passes the message to your agent.
- The agent replies. It searches your knowledge for the relevant facts, follows your instructions and tone, and uses an action if one is needed.
- Your team steps in when it matters. Escalated chats appear in the inbox queue. A teammate can also take over any conversation at any time.
OrbitBase handles direct messages only. It doesn't reply to comments on posts, group chats or channels.
What you'll find in the app
The sidebar holds everything you work with day to day:
| Item | What it's for |
|---|---|
| Dashboard | Conversation volume, agent performance, leads and cases at a glance. |
| Playground | Chat with your agent privately to test answers and instructions. |
| Inbox | Every conversation, shared with your team. |
| Leads | The contacts your agent has talked to and the leads it captured. |
| Cases | Customer work that carries on after the chat ends. |
| Channels | Connect and monitor your messaging accounts and website widget. |
| Sources | The knowledge your agent answers from. |
| Actions | The things your agent can do beyond answering. |
| Settings | Your profile, workspace, team, AI behaviour, integrations, usage and billing. |